How can we help?
Find the right route for billing, account help, safety and privacy.
Larpit is in early access. Private camera-match testing remains invitation-only and 18+. Digital purchases are available only where enabled in checkout. The product, price and billing provider are shown before payment.
Payments and subscriptions
For a web payment, use the billing-support or customer-portal link in your Paddle receipt, or visit Paddle buyer support. For Apple purchases, use Apple purchase support. Include the transaction reference and product, never a full card number. Our Refund and cancellation policy explains how to request a refund or stop renewal.
No @larpit.net support, safety, privacy, appeals, or security mailbox is currently published as monitored. Invited testers must use the contact route included with their invitation. This page will list public channels only after routing, ownership, and response procedures are active.
Account access, app issues, and general questions
Harassment, threats, exploitation, or urgent platform safety
Access, correction, export, consent, or deletion requests
Questions about moderation and account enforcement; not a match-score reroll
Responsible disclosure of a suspected security issue
Include the right details
Include your Larpit username, the approximate time of the issue, and the relevant match, post, or report identifier if visible. Never send a password, one-time code, API key, full payment card, government identity document, or unrelated private media.
Response expectations during development
Larpit is not yet a staffed public service and does not make a public response-time commitment. Safety reports from invited testers are prioritized, but the tester channel is not an emergency service.
Larpit+ and refunds
The app shows which provider processes a purchase before payment. Use the same provider to manage it afterward. Sandbox purchases are tests and do not charge real money or grant production rewards. Deleting a Larpit account does not cancel an Apple or Paddle subscription automatically.